WE

Ethical management

Promoting and maintaining ethical values is a top priority at Hana TI

Hana officers and employees shall place the utmost priority on ethical values based on ethics and responsibility, in order to provide financial services that enable customers and employees to be happy and grow together.

  • 1.

    Hana officers and employees shall place the utmost priority on ethical values based on ethics and responsibility, in order to provide financial services that enable customers and employees to be happy and grow together.

  • 2.

    Hana officers and employees shall comply with all applicable laws and principles, draw a clear line between the public and private spheres, and treat all persons, including customers, with a spirit of mutual respect and cooperation.

  • 3.

    Hana officers and employees shall fulfill their responsibility to help Hana Financial Group merit the trust and respect of Group members, customers, and the community by embodying the mindset of “I represent the company,” and always performing their duties in a mature manner.

Questions for Ethical Judgment
If you answered "Yes" to all of the above questions, you may act based on ethical judgment.

If it is difficult to make a judgment on your own, please speak with company units in charge of ethics and/or compliance.

1. Does my decision comply with Code One? 2. Will no problems result if the action I plan to take is Disclosed to the media and/or to other employees? 3. Would others make the same decision if they were in the same situation as me?

Group Code of Ethics

Hana Financial Group strives to deploy trusted relations with its various stakeholders and to develop a corporate culture of routine and voluntary ethics by placing the top priority on ethical values in all its corporate activities. All of the Group’s officers and employees should be well acquainted and actively comply with this Code of Ethics as the standards for their ethical behavior and value judgment, and they should also exert their best efforts to perform their respective roles in a responsible manner.

  • Chapter 1Ethics toward Customers

    1. Hana Financial Group considers its customers first in its standards for behavior and judgment.

    1. ① The customers’ interests are prioritized in all cases where a conflict of interest arises with its customers in the course of its business performance.
    2. ② It endeavors to promote the rights and interests of its customers and to safeguard their assets and information with the fiduciary duty of a fair administrator.
    3. ③ It steadily improves its business processes in order to enhance customer convenience and provides a wide range of advanced financial services utilizing digital technologies.

    2. Hana Financial Group communicates with its customers with sincerity and professionalism.

    1. ① Hana Financial Group actively gathers opinions from its customers and strives to resolve customers’ complaints promptly and accurately based on its high level of competence and strong expertise.
    2. ② It recommends suitable products and services to its customers along with accurate explanations. It does not engage in any unfair or unreasonable business activities or false or exaggerated advertisements.
  • Chapter 2Ethics of Officers and Employees

    3. Hana Financial Group’s officers and employees behave with mutual respect and consideration.

    1. ① We do not discriminate against anyone on any grounds, such as origin or gender, while developing an embracing inclusive culture that respects diversity.
    2. ② We strictly prohibit all forms of workplace bullying or harassment that cause physical or mental pain and all forms of sexual harassment that cause sexual humiliation or disgust.
    3. ③ We fully understand that violations of the Code of Conduct will result in due accountability for their conduct and more stringent standards and responsibilities for leaders.
    4. ④ We report the matter to the Ethics or Compliance department if we are compelled to do something that violates the law or the Code, or if we become aware of any such improper conduct.
    5. ⑤ We cooperate with each other based on mutual respect and communication to promote the development of the entire Group using fair means.

    4. Hana Financial Group’s officers and employees perform their duties in an honest and transparent manner.

    1. ① We clearly distinguish between public and private matters and always prioritize the interests of the company in the event of a conflict of interest.
    2. ② We do not accept or demand any tangible or intangible benefits such as cash or gifts from any stakeholders, including other officers and employees, and do not engage in private financial transactions such as the borrowing of funds or payment guarantees.
    3. ③ Expenses for business activities are used solely for legitimate purposes and are managed transparently.
    4. ④ We collect and utilize the personal information of our customers, company information, and information of our officers and employees solely for those purposes permitted under the relevant statutes and regulations, and also administer the information securely by applying thorough protective measures.
    5. ⑤ We will neither use nor provide to any third parties important internal or confidential information acquired in the course of performing our duties.
    6. ⑥ We transparently use - for legitimate purposes only - and protect all tangible and intangible company assets, including the company’s trade names.
    7. ⑦ We will continue with our personal development efforts to secure competitiveness and expertise while duly understanding and complying with the laws and regulations related to our work.

    5. Hana Financial Group’s officers and employees follow due process in external communications and act ethically based on a balanced perspective.

    1. ① We comply with the procedures established by the company when contacting external media on issues related to the company or our work and also when accepting an external job concurrently for an unavoidable cause.
    2. ② We do not conduct any political activities within the company’s premises, and we also perform our obligation for political neutrality in the course of performing our duties.
    3. ③ We use social media responsibly while abstaining from any unethical behavior such as spreading false information that may damage the reputation of others, and we refrain from using any discriminatory or hateful expressions in the current digital environment based on anonymity.
  • Chapter 3Ethics toward Officers and Employees

    6. Hana Financial Group respects the personal dignity of its officers and employees and treats them fairly.

    1. ① It provides equal opportunities according to the employees' diverse abilities and aptitudes, and operates appropriate self-development courses to help enhance their work expertise and capabilities.
    2. ② It also evaluates the employees based on fair standards to compensate them in a reasonable fashion.

    7. Hana Financial Group considers the working conditions of its officers and employees.

    1. ① It strives to help its employees to realize themselves within a healthy work-life balance while enjoying a happy life with their families.
    2. ② It enhances the reliability and effectiveness of its whistleblower system by deploying active protective measures, such as maintaining the strict confidentiality of whistleblowers and prohibiting the imposition of any disadvantages against them.
    3. ③ We, the officers and employees of Hana Financial Group, comply with all the statutes and regulations related to safety and health and also strive to generate a safe and comfortable work environment.
  • Chapter 4Ethics toward Shareholders

    8. Hana Financial Group respects the rights and interests of its shareholders.

    1. ① It treats all its shareholders fairly and equally, and considers all the interest of its shareholders in a balanced manner.
    2. ② It respects all legitimate requests and suggestions made by the shareholders and strives to enhance its shareholder value.

    9. Hana Financial Group accurately records and transparently discloses its managerial information.

    1. ① It accurately records and manages accounting data in accordance with the International Financial Reporting Standards (IFRS) to secure uniformity and objectivity in its accounting.
    2. ② It provides the shareholders with accurate and up-to-date information in accordance with the relevant statutes and regulations.
  • Chapter 5Ethics toward Society

    10. Hana Financial Group fulfills its corporate social responsibilities while creating societal values through its business activities.

    1. ① It endeavors to protect and enhance the human rights of all its stakeholders based on its declaration of human rights.
    2. It extensively considers its environmental impacts throughout all the processes related to its provision of financial products and services.
    3. It carries out corporate social responsibility and various other activities to enhance the socio-economic values of its local communities and their members.
    4. It conducts its business activities according to the inclusive principle of diversity and respects the local culture and laws of the countries belonging to its global network.

    11. Hana Financial Group contributes to the development of the state and society through its business activities.

    1. ① It contributes to the development of the national economy through the creation of jobs and faithful payment of taxes.
    2. ② It handles donations transparently in compliance with the pertinent statutes and regulations.
  • Chapter 6Ethics toward Partners and Competitors

    12. Hana Financial Group interacts ethically with third parties.

    1. ① It concludes contracts with its partner companies based on integrity in accordance with appropriate and transparent procedures without making any unreasonable demands that exploit our advantageous position.
    2. ② It actively shares an ethical culture based on mutual respect and cooperates with its partners to ensure mutual growth.

    13. Hana Financial Group respects the desirable competitive market order.

    1. ① It competes fairly by complying with the fair-trade laws and regulations.
    2. ② It contributes to the establishment of a sound market economic order based on fair and free competition among enterprises.

Declaration of the Human Rights of Hana Financial Group

Hana Financial Group makes its best efforts to faithfully fulfill its corporate social responsibilities and pursue healthy, mutual growth with all its stakeholders, in accordance with its mission statement “Growing Together, Sharing Happiness.” Hana Financial Group’s mission statement serves as a foundation for “Code One” (the Group’s code of ethics), which presents the company’s ethics-based standard of decision-making and code of conduct and lays the groundwork for the company’s effort to prioritize human rights in its business activities.

In addition, Hana Financial Group supports the principles of human rights proposed by the UN in its Universal Declaration of Human Rights and Guiding Principles on Business and Human Rights. Going forward, the Group will continue striving to protect the human rights of all its stakeholders and prevent human rights infringements, as outlined below.

  • Principle of Human Rights Management
    • We strive to prevent potential human rights violations by identifying human rights-related risks and effects through the human rights due diligence process.
      [Human Rights Due Diligence Process : Identifying human rights areas → Conducting human rights due diligence → Implementing mitigation measures → Reporting results]
    • We work to devise fair and prompt remedies in the event of human rights violations.
  • Human rights of employees
    • We respect diversity and prohibit any form of discrimination on the basis of gender, school affiliation, disability, religion, race, or place of origin, etc.
    • We evaluate and compensate employees based on fair standards and provide them with appropriate opportunities for self-development to improve their performance.
    • We establish and maintain safe and clean work environments to protect and promote the health of our employees.
    • We consistently improve working conditions to ensure that our employees are able to achieve work-life balance and maximize their individual capacities.
    • We do not tolerate the use of forced labor and prohibit child labor.
    • We respect the right of our employees to unionize freely and work to improve cooperation between labor and management.
  • Human rights of customers
    • We protect the human rights of financially underprivileged groups, such as seniors and people with disabilities, by increasing their accessibility to financial services.
    • We do not provide financial services that discriminate against customers on the basis of gender, age, or religion, etc.
    • We collect only the minimum amount of personal information necessary to provide our customers with financial services and manage their personal information in a safe and secure manner.
    • We strive to develop and provide products and services of the highest quality in order to satisfy our customers’ needs and earn their trust.
  • Human rights of shareholders and investors
    • We provide necessary information for our shareholders and investors in a timely, accurate, and fair manner and in accordance with relevant laws and regulations.
    • By disclosing accurate accounting data, we maintain the transparency of management and earn the trust of our shareholders and investors.
    • We help raise the value of our shareholders and investors by practicing reasonable decision-making and conducting our management activities transparently.
  • Human rights of partner companies
    • We pursue mutual growth and co-existence with our partner companies by ensuring that all our transactions with them are fair and transparent.
    • We do not use our superior status to force our partner companies to make unfair or fraudulent transactions.
    • We communicate with our partner companies about ethical, human rights-based management and support them in adopting such practices.
  • Human rights of local communities
    • We take careful measures to ensure that we do not infringe upon the human rights of members of local communities in the process of conducting our business activities.
    • We actively engage in social contribution activities including the support for underprivileged groups in local communities.
    • We seek to increase social transparency and security by preventing financial crimes, such as illegal money laundering, terrorism financing, etc.
    • We consider the environmental and social issues of local communities when making decisions about large-scale loans and investments.

Framework of the Declaration of Human Rights

Mission - Provide justification for the company's existence and ultimate goals as the core philosophy of Hana Financial Group Code of Ethics - Presents the principle of decision-making and code of conduct by which the Group strives to realize its mission International Human Rights Standard - Supports and ensures compliance with the international human rights standard (Universal Declaration of Human Rights and Guiding Principles on Business and Human Rights)

Hana Financial Group makes its best efforts to faithfully fulfill its corporate social responsibilities and pursue healthy, mutual growth with all its stakeholders, in accordance with its mission statement “Growing Together, Sharing Happiness.” Hana Financial Group’s mission statement serves as a foundation for “Code One” (the Group’s code of ethics), which presents the company’s ethics-based standard of decision-making and code of conduct and lays the groundwork for the company’s effort to prioritize human rights in its business activities.

In addition, Hana Financial Group supports the principles of human rights proposed by the UN in its Universal Declaration of Human Rights and Guiding Principles on Business and Human Rights. Going forward, the Group will continue striving to protect the human rights of all its stakeholders and prevent human rights infringements, as outlined below.

Classification of stakeholders and relevant human rights issues

  • Employees

    • Ban on discrimination(Article 2 of Code One)
    • Fair evaluation and compensation(Articles 18 and 19 of Code One)
    • Safe work environment(Human Rights Management Guideline, set forth by the National Human Rights Commission of Korea [NHRCK])
    • Improvement of working conditions (Article 20 of Code One)

    Customers

    • Protection of financially underprivileged groups(Guideline for Consumer Protection, set forth by the Financial Supervisory Service)
    • Ban on discrimination in the provision of financial services
    • Protection of personal information(Article 5 of Code One)
    • Provision of useful financial services (reflecting the Group’s vision)

    Shareholders and investors

    • Provision of information in a fair and transparent manner(Article 22 of Code One)
    • Preservation of mutually reliable relationships
    • Enhancement of value of shareholders and investors(Article 24 of Code One)

    Partner companies

    • Coexistence and mutual prosperity(Article 23 of Code One)
    • Ban on unfair and fraudulent transaction
    • Provision of support for ethical, human rights-based management(Human Rights Management Guideline, set forth by the NHRCK)

    Local communities

    • Protection of the human rights of members of local communities(Human Rights Management Guideline, set forth by the NHRCK)
    • Provision of support for underprivileged groups(Article 25 of Code One)
    • Blocking of fraudulent transactions

We receive various reports through “Healthy Voice” and seek to resolve them fairly and quickly

Towards handling cases of illegal activity, improper behavior, or sexual harassment among Hana TI employees fairly and promptly, Voice of Integrity serves as a receiver of a variety of reports from employees or customers.

  • Reports handled by Voice of Integrity

    Hana TI accepts reports on any of the following activity among its employees.

    • ① Possible violation of laws or internal regulations of the Group, and unfair business activities.
    • ② Sexual harassment, sexual discrimination, or non-compliance with the Group’s personnel management regulations.
    • ③ Illegal acts, unfair instructions, and violations of the Code of Ethics committed by a supervisor.
    • ④ Cover-ups and delays in reporting incidents, or other cases suggesting an incident has occurred.

    Reports should provide specific facts or circumstances. Reports unsubstantiated by facts may be considered libel or slander, and reports on an individual’s personal affairs will not be processed.

  • How to report

    Via email, regular mail or face-to-face (meeting)

    • Email address : cp_hanati@hanafn.com
    • Address : Voice of Integrity, Compliance Support Team, Hana TI, HFG Data Center, 167, Eco-ro, Seo-gu, Incheon, 22742